Privacy Policy and Security Statement

Mahoney Ventures, parent company of CUE, values and respects the privacy of its customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how Mahoney Ventures collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the online experience of our customers and distributors, and to provide relevant information about our products, services, and promotions.

About this Policy

This Privacy and Security Statement describes the privacy practices of Mahoney Ventures and its subsidiaries, divisions, affiliates, brands and other Mahoney Ventures companies (“Mahoney Ventures”, “our”, or “we”). It applies to our interactions with our customers and visitors, including, but not limited to:

  • Use of our website
  • Use of our applications for mobile phones, tablets or other smart devices
  • Phone and email communications
  • Social media websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
  • Viewing our online advertisements
  • Through our authorized service providers

 

Information We Collect

Contact information. We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Demographic information. We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.

Location information. If you use our mobile website or applications, we may collect location data obtained from your mobile device’s GPS. If you use our website, we may collect location data obtained from your IP address. We use this location data to find our distributor near you and driving directions to our distributors.

Employment-related information. If you apply for an employment opportunity, you may provide us with certain personal information about yourself (such as contained in a resume, cover letter or similar employment-related materials, or any applicable pre-screening questions).

Registration information. If you register on our websites or enter a contest, sweepstakes, promotion or other program offering, we collect personal information such as your name, email address and other information required to administer your participation in the program.

Other information. If you use our websites, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us.

How Information is Collected
We collect information directly from you. The following are a few examples of when we collect information from you:

  • During website or survey registration
  • In connection with an online or in-store purchase or visit
  • If you submit a question or answer to our Product Q & A, provide us with comments or reviews or contact our call centre
  • If you upload digital content through one of our websites, applications, or social media interactions on third party websites like Facebook or Twitter
  • If you participate in a sweepstakes, contest, promotion, program, clinic or workshop
  • If you apply or inquire about employment

We collect information from you passively. We collect personal and other information about users over time and across different Web sites when you use this website or service or our applications for mobile phones, tablets or other smart devices. We also have third party service providers that collect personal information this way. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies. We (and our third party service providers) use these tools:

  • To track visitors to our websites.
  • To recognize returning customers.
  • To learn what site referred you to our websites.
  • To store your password if you are registered on our website.
  • To personalize your experience in our website and on third-party social networking websites, plug-ins and applications.
  • To collect and store geographic data determined by the IP address of the visitor’s computer.
  • To optimize and tailor our websites
  • So we can better understand our audience, our customers, our website visitors and mobile application users, and their respective interests.

Controlling Our Tracking Tools

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our websites. Your mobile device may not give you the ability to control cookies. If you wish to block cookies on our mobile applications, you will need to delete the application from your mobile device. If you block or delete cookies, not all of the tracking that we have described in this policy will stop.

Controlling Online Interest-Based Ads

We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on our websites or mobile applications. This may also include ads served on other companies’ websites. These ads may be based on information about your online activity collected by us or third parties on our websites or other third party websites. For example, information collected when you register for a website, like your postal or zip code may be used to deliver an ad for people in your area.

To learn more about interest-based ads and to opt out of certain types of interest-based advertising, click here.

We collect information from other sources. We may get information about you from third party business partners, like an updated address from a shipping vendor. We may collect information about you from a friend. For example, if your friend purchases something from us to send to you or if your friend provides your information through one of our refer-a-friend type features. If you use one of these features, please ensure that you only submit email addresses of individuals with whom you have a close personal or family relationship, who would be interested in receiving the communication, and who has authorized you to share their email address.

We collect information from Affiliates of Mahoney Ventures. We may get information about you from a company controlled by, or under common control with, Mahoney Ventures (our “Affiliates”).


How We Use Information

We use the information we collect for our business purposes, to respond to your questions and requests. Examples include:

  • Fulfilling requests or orders, ensuring proper delivery or providing services such as product support.
  • Administering your participation in a contest sweepstakes or other promotion or sending you prizes you might have won.
  • Registering you for a particular website, a Mahoney Ventures loyalty program, or extended warranty service or providing you with information regarding such programs or services.
  • Responding to a product or service review.
  • We may retain your information to assist you in the future.

To improve our products and services. We may use your information to make website or product and service improvements.

To look at website trends and customer interests. We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.

For our marketing. In certain circumstances, we may send you communications about special Mahoney Ventures promotions or offers. For example, if you have registered on a website or entered a contest and indicated you want to receive this information or if you sign-up to receive communications from one of our distributors. We may also notify you of new website features or product and service offerings. If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting. To opt-out or manage our communications with you, contact info@cuehandle.com.

To communicate with you about your account or our relationship. We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.

For employment purposes. We may use your personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.

 

Social Media.

When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) to deliver the content or as part of the operation of the website, plug-in or application.

 

For other uses we may disclose to you. We may also use personal information with your consent, and as otherwise permitted or required by law.


Information Sharing

We may share your information for our business purposes and as legally required or permitted, including:

With any successor to all or part of our business. For example, if all or part of our business is sold we may transfer information we have about you as part of that transaction.

If we think we have to in order to comply with the law. For example, we and our Canadian, US and foreign affiliates and service providers may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable US, Canadian or foreign laws.

To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.

At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.


Your Privacy Preferences

You can change your preferences to not receive marketing communications from us by contacting us at info@cuehandle.com Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or warranty information.


Our Sites and Children

Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18.


Links

Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third party websites.


Contact Us

If you have additional questions, or to access, update or correct inaccuracies in your personal information, you can reach us by email at info@cuehandle.com